Refund & Returns Policy

Effective Date: January 13, 2025

At NoBlue-Light.co, we strive to ensure you are satisfied with your purchase of our blue light blocking glasses. If you are not completely happy with your order, we offer a fair and straightforward refund and returns process. Please read the details below to understand how to proceed.

1. Return Eligibility

We accept returns under the following conditions:

  • Products must be returned within 30 days of the delivery date.
  • Items must be unused, undamaged, and in their original condition, including all packaging and accessories (e.g., cleaning cloth, case).
  • Proof of purchase (e.g., order confirmation or receipt) is required to process a return.

Exceptions:

  • Custom or prescription lenses are non-refundable unless they are defective or damaged upon arrival.
  • Sale or clearance items are final sale and not eligible for return, unless otherwise stated.

2. How to Initiate a Return

To begin the return process:

  1. Contact our customer support team at [email protected] with the subject line: “Return Request – [Your Order Number]”.
  2. Provide the following details in your email:
    • Order number.
    • Reason for return.
    • Photos of the product (if it is defective or damaged).
  3. Our team will review your request and respond within 2 business days with further instructions, including a return authorization number and return shipping address.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service and retaining proof of postage to avoid any disputes.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed within 5-7 business days of receiving the return. The amount will be credited to your original payment method.
  • Partial Refunds: If the product shows signs of use or missing components, we may issue a partial refund at our discretion.

Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

5. Exchanges

If you would like to exchange your product for a different size, style, or color:

  • Follow the same return process outlined above.
  • After we receive and approve your return, we will ship the replacement product.
  • Exchanges are subject to stock availability. If the replacement is unavailable, we will issue a full refund.

6. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect:

  1. Contact us immediately at [email protected] with your order number and photos of the issue.
  2. We will provide a free return shipping label and expedite the resolution process.
  3. You may choose between a replacement, refund, or store credit.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or prescription lenses.
  • Gift cards.
  • Items marked as “Final Sale.”

8. Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval:

  1. Check your bank account or contact your credit card company; some processing times vary.
  2. If the issue persists, contact us at [email protected], and we’ll be happy to assist.

9. Customer Support

If you have any questions or concerns about your return or refund, please feel free to reach out to us:

  • Email: [email protected]
  • Address: Kosmonautu 6, Marijampole, Lithuania
  • Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (EET).

We value your satisfaction and appreciate your trust in NoBlue-Light.co. Thank you for shopping with us!